Our service hours are Monday through Friday from 10:00am to 5:00pm (PST).
Orders placed before 5:00 PM Friday will be shipped during the week and orders placed after 5:00 PM Friday will be shipped the following Monday.
Orders are not processed at weekends.
Which regions support delivery?
Due to the instability of international shipping and to ensure the quality of our service, we currently only support orders from the United States. Any subsequent adjustments will be announced on the website without prior notice. We apologize for any inconvenience caused to you.
Our delivery time is 4-11 business days, with 1-3 business days for order processing and 3-8 business days for shipping.
Freight methods and charges
For all US orders, we use FedEx to ship for free, no courier fees.
Sales tax/remittance fee
Sales tax/remittance fees are borne by the consumer.
How to deal with the long transportation time of the goods?
If the shipping time is longer than 11 business days, please email us at [email protected] and we will refund or resend your order.
What should I do if the order processing time is too long?
If the order has not been shipped for more than 3 business days, you can contact us by email [email protected] and we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be refunded to your payment account within 1-2 business days.
If you have any questions about the content of the page, please contact customer service Knight Alexander via [email protected], we will solve the problem for you within 1 business day.