Order Cancellation

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.

Returnable within 14 natural days

The website supports no reason to return or exchange within 14 natural days.

If you receive the product for more than 14 natural days, we will not be able to provide you with a return or exchange service.

Return orders are processed within 1-3 business days

Our service hours are Monday-Friday from 10:00 a.m.-5:00 p.m. (PST).

Return orders submitted after 5:00pm will be prioritized for the next business day, and orders submitted after 5:00pm on Friday will be processed on the following Monday.

Return orders will not be processed at weekends.

If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will try to resolve the issue for you as soon as possible.

Request a return

Returns need to be made within 14 natural days after you sign for the pearl and diamond necklace, and the pearl and diamond necklace is new and undamaged with all accessories.

If you need to return an item and meet the return criteria, you can request a return in one of the following two ways:

1. Contact Knight Alexander at [email protected] to request a return.

2. Find the order you need to return on your order details page, submit your return request and we will get it approved for you as soon as possible.

Return and refund

If you have decided to return the goods, you can follow the following process:

1. Pack the pearl and diamond necklace: please pack the pearl and diamond necklace in its original packaging, including the accessories and gifts received.

2. Send the pearl and diamond necklace to 159 Guy Ln, Aberdeen, NorthCarolina.

After sending, please send us the logistics information and courier number by email [email protected], so that we can check and refund you as soon as we receive it.

3. Return shipping cost: If you choose to return the pearl and diamond necklace because of quality or shipping problems (such as receiving a pearl and diamond necklace with stains), the shipping cost will be borne by Jewelrydiscountoutlet.com.

If the return is due to the customer’s personal dislike of the received pearl and diamond necklace (color or style), wrong photo, etc., the shipping costs will be borne by the customer.

4. Refund processing: Once the returned pearl and diamond necklace reaches Jewelrydiscountoutlet.com’s warehouse and passes inspection, the refund process will begin.

The refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.

Refund amount within 1-2 business days

If it is late, please contact us at [email protected] and we will try to resolve the issue for you as soon as possible.
We do not charge a re-shelf fee.

If you have any questions about the content of the page, please contact customer service Knight Alexander via [email protected], we will solve the problem for you within 1 business day.