How to deal with the long transportation time of the goods?

If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.

What if the product is out of stock?

Please contact us at [email protected] with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.

Which regions support delivery

Due to the impact of the new crown epidemic on freight, in order to ensure the quality of our service, we currently only support orders from the United States. Any subsequent adjustments will be posted on the website without notice. We apologize for the inconvenience caused.

When will my order be shipped?

In-stock orders will ship within 1-3 business days. When your order ships, you will receive an email confirmation with tracking information. If you do not receive the email, please check your spam folder.

How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.

If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.

If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.